Delaware Valley Event Rental Experts

Don’t worry! We don’t want you to worry about the weather, and we certainly don’t want to set up equipment in unsafe conditions. In the event of bad weather the day of your event including rain, or high winds, any residential customer can call our office between 7 & 8 am to cancel for the day. In the event of weather cancellation, we can either reschedule (depending on availability) or refund your deposit. It’s that easy! Please keep in mind that we leave this decision up to you to allow you full flexibility. If you choose not to cancel, our delivery driver will explain safety procedures. No refunds will be given if cancellation does not occur between 7 & 8 am the day of your event. Note: If you are having a Corporate or Business Event you must cancel 24hrs before your scheduled event start time to be eligible for a full refund. Bette's reserves the right to cancel a reservation due to unsafe forecasted conditions like high wind, rain, thunderstorms at any time. We will refund your deposit or reschedule your event in the rare case that this may happen.

Our rentals are intentionally “up to” a number of hours. Most inflatables and equipment are up to 8 hours, while most mechanical rides are up to 4 hours. You choose how long you need the rental! Our start time is the time the equipment will be set up and ready to use, so it is important to remember that we need a minimum of 2 hours prior to your event to allow our driver time to navigate to your location, set up and ensure that the equipment is safe and ready for use. This 2 hour window is not an exact delivery time, but rather insurance that we will have the flexibility needed to complete your delivery on time as well as others happening the same day. This 2 hour delivery window also does not come out of your rental time! Our end time is the earliest pickup time. If a more specific pickup time window is required, please be sure to have it noted at the time of reservation.

Most deliveries happen on the day of your event, prior to your start time. Because weekends can be extremely busy, our office may contact you about the possibility of delivering a day before your event.

We are able to provide the necessary clearances for our staff assigned to corporate locations upon request, provided we receive at least one month's notice to make the necessary arrangements. When making the request, please be sure to specify which clearances are required.

Moonbounces plug into a standard 120V outlet (a hair dryer uses more than that!). Nothing else should be plugged into the outlet that we are utilizing. Bette's will provide up to 100ft of electrical cord. Anything set up further than 100ft from a power source requires a generator. Generators are available for an additional fee and must be reserved. Some larger inflatables and mechanical rides include a generator as part of the rental. Please be sure that you have the proper power accessibility prior to the day of your event!